MURRAY-CALLOWAY COUNTY HOSPITAL RECEIVES NATIONAL RECOGNITION FOR EXCELLENCE IN FINANCIAL INTERACTIONS WITH PATIENTS
Murray-Calloway County Hospital has achieved recognition as an Adopter of the Healthcare Financial Management Association’s PATIENT FINANCIAL COMMUNICATIONS BEST PRACTICES®. As a Best Practices Adopter, Murray-Calloway County Hospital demonstrated that it follows nearly 100 best practices covering all aspects of financial interactions that take place in a variety of care settings.
“In a time when patients are paying more out-of-pocket for their health care, the financial conversations we have with patients have never been more important,” said David Ralston, Executive Director of Revenue Cycle. “We have taken steps to ensure that patients are treated with compassion and respect in financial matters, and this recognition confirms that.”
“When people are dealing with health issues, they should be focusing on their health, not trying to decipher confusing financial information,” said HFMA president and CEO Joseph J. Fifer, FHFMA, CPA, in learning of the award. “Murray-Calloway County Hospital has demonstrated its commitment to ensuring that patients have a good experience when it comes to the financial aspects of their care.”
Murray-Calloway County Hospital joins a select group of hospitals, health systems, and physician practices that have received this first-of-its-kind, national recognition. A blue-ribbon task force developed these best practices to help improve communication between healthcare providers and consumers about financial matters. The task force included representatives from major industry groups, including the American Hospital Association, America’s Health Insurance Plans, the American Academy of Family Physicians, and the National Patient Advocate Foundation, among others. The best practices are part of HFMA’s HEALTHCARE DOLLARS & SENSE® initiative. More information is available at hfma.org/dollars.
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About Murray-Calloway County Hospital
Murray-Calloway County Hospital is a 140-licensed bed medical center located at 803 Poplar Street in Murray, Kentucky. The hospital has been serving the medical and health care needs of the Western Kentucky area for over 100 years. Murray Hospital specializes in such major areas as women’s services, surgery, cancer, orthopedics, neurology, psychiatric services, emergency services and more. Murray-Calloway County Hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nation’s oldest and largest hospital accreditation agency.
With more than 40,000 members, the Healthcare Financial Management Association (HFMA) is the nation's premier membership organization for healthcare finance leaders. HFMA builds and supports coalitions with other healthcare associations and industry groups to achieve consensus on solutions for the challenges the U.S. healthcare system faces today. Working with a broad cross-section of stakeholders, HFMA identifies gaps throughout the healthcare delivery system and bridges them through the establishment and sharing of knowledge and best practices. HFMA helps healthcare stakeholders achieve optimal results by creating and providing education, analysis, and practical tools and solutions. Its mission is to lead the financial management of health care. hfma.org