Murray Calloway County Hospital

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Patients and Families 
 
Billing and Insurance

Pay my Bill

The hospital Business Office is located on Poplar Street at the North Tower entrance just behind the lobby. Our office hours are 8:00 am to 4:30 pm Monday through Friday. Payments can be made at the Cashier's Office, which is located adjacent to the Business Office. After hours payments can be made at the hospital operators area located in the main lobby.

If you have questions regarding your account, please feel free to contact Customer Service by phone at (270) 762-1248 or (270) 762-1249, or by email at businessoffice@murrayhospital.org.

Please be prepared to make your co-payment as shown on your insurance identification card.

Business Office FAQ
 
Q.  What do I need to do if I think there is an error on my bill?
A.  If you think there has been an error on your bill please contact Customer Service (270-762-1248 or 762-1249). We will review the medical records and compare with the charges for complete accuracy.  As accurate as we try to be occasionally human error intercedes.  When this happens we want to be as quick and accurate as possible in correcting any error on our part.
 
Q.  What happens if I cannot pay my bill?
A.  We have programs to assist patients that cannot pay and have no insurance.  We can assist in seeking State and Federal funding.  We have a financial assistance program which helps our patients when there is no other means of payment. There is some paper work involved but we have staff available to assist you.
 
Q.  Do you have payment programs?
A.  Yes, we have 3 established payment programs.  Customer Service will assist you with understanding each program and set you up with one that best meets your financial situation and our requirements..
 
Q.  If I am not satisfied with the Business Office what can I do?
A.  We are very concerned about patient satisfaction.  We want to make our customers comfortable with the business side of patient care so we will do all we can to resolve the complaint.  You may also contact the Department Director at 270-762-1281.
 
Q.  Will I be asked to pay anything at time of registration?
A.  Yes, you will be asked to pay your deductible or co-pay or a deposit.  For Inpatient and some outpatient services we hope to inform you prior to the visit what that amount will be.  For Emergency and other outpatient services we will request the amount listed on your insurance card.

 
  MCCH

Murray-Calloway County Hospital
803 Poplar Street
Murray, KY  42071
(270) 762-1100

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