The hospital Business Office is located on Poplar
Street at the North Tower entrance just behind the lobby. Our
office hours are 8:00 am to 4:30 pm Monday through
Friday. Payments can be made at the Cashier's Office,
which is located adjacent to the Business Office. After
hours payments can be made at the hospital operators
area located in the main lobby.
If you have questions regarding your account, please feel free to contact Customer Service by phone at (270) 762-1248 or (270) 762-1249, or by email at
Please be prepared to make your
co-payment as shown on your insurance identification
Business Office FAQ
Q. What do I need to do if I
think there is an error on my bill?
A. If you think there has been
an error on your bill please contact Customer Service
(270-762-1248 or 762-1249). We will review the medical
records and compare with the charges for complete
accuracy. As accurate as we try to be
occasionally human error intercedes. When this
happens we want to be as quick and accurate as possible
in correcting any error on our part.
Q. What happens if I cannot pay
A. We have programs to assist
patients that cannot pay and have no insurance.
We can assist in seeking State and Federal funding.
We have a financial assistance program which helps our
patients when there is no other means of payment. There
is some paper work involved but we have staff available
to assist you.
Q. Do you have payment programs?
A. Yes, we have 3 established
payment programs. Customer Service will assist
you with understanding each program and set you up with
one that best meets your financial situation and our
Q. If I am not satisfied with
the Business Office what can I do?
A. We are very concerned about
patient satisfaction. We want to make our
customers comfortable with the business side of patient
care so we will do all we can to resolve the complaint.
You may also contact the Department Director at
Q. Will I be asked to pay
anything at time of registration?
A. Yes, you will be asked to pay
your deductible or co-pay or a deposit. For
Inpatient and some outpatient services we hope to
inform you prior to the visit what that amount will be.
For Emergency and other outpatient services we will
request the amount listed on your insurance card.
Murray-Calloway County Hospital
803 Poplar Street
Murray, KY 42071