MCCH has a 24/7 HOTLINE Service --
At Murray-Calloway County Hospital open lines of
communication are valued. In the Corporate Compliance
Program, one established avenue for communication is
the telephone HOTLINE. This HOTLINE is for reporting
concerns including waste, fraud and abuse, and for clarification of compliance related issues.
To ensure confidentiality, the compliance HOTLINE is
managed and operated by an independent, third
party-company, Global Compliance Services. Employees
may use this HOTLINE to report suspected or known
wrongdoing without fear of retaliation or disciplinary
action for reporting an issue in good faith. The
compliance department will document any resulting
investigation pursuing corrective action.
Each employee is encouraged to report compliance
issues directly to their immediate supervisor or other
member of the management team. It is recognized that
this may not always be possible or comfortable for the
employee. If this is the case, each employee is
encouraged to use the HOTLINE for reporting.
The HOTLINE is free, confidential and effective.
What types of situations should be reported to the
- Healthcare billing
- Conflict of Interest
- Ethical Questions
- Internal Controls
- Misuse of funds or property
- Questions regarding MCCH policy or state or
- Questions related to sexual harassment
To assist the reporting and resolution process,
please be prepared to share with the person accepting
the report the following information:
- FACTS: Please advise the facts as you believe
those to be of situation or issue.
- CONDUCT: Please advise your thoughts on the
specific illegal or improper conduct that has
- VIOLATION: Please advise which, if any, law,
regulation, policies or procedures that may have
been violated with the person taking the report.
To accommodate callers who do not speak English or
who prefer to communicate in their native languages the
HOTLINE service will employ the services of a
third-party telephonic interpretation service.
As has been said, open communication is very
important to MCCH and thank you for your support.
Don Futrell, Corporate Compliance/Decision Support