Murray Calloway County Hospital

Home - Calendar - Physician Directory - Physician Opportunities - Employment & Volunteer - Talk To Us - Health Resources

Gift Shop
 
When I am a Guest

Visitors
Most of the time you will find that visitors are good medicine. However, because rest is an important part of your therapy, we ask that your visitors help in your recovery by considering the following suggestions:

  • Only two visitors per patient at a time.
  • Keep visits brief 10 to 15 minutes.
  • Speak quietly and avoid unnecessary noise.
  • Do not leave children unattended in the hospital.

General Visiting Hours
10:30 a.m. to 8:30 p.m.

Maternity
10:30 a.m. to 8:30 p.m.
except when babies are being fed at:
9-10 a.m.; 1-2 p.m.; and 5-6 p.m.
Only siblings and children over 12 are allowed.

Critical Care

5:30 a.m. - 6:00 a.m.
8:30 a.m. - 9:00 a.m.
11:00 a.m. - 11:30 a.m.
1:30 p.m. - 2:00p.m.
5:00 p.m. - 5:30 p.m.
7:30 p.m. - 8:00 p.m.

The Emergency Department allows one visitor to remain with an adult patient.

Smoking
In order to provide a healthy and safe environment, there is a designated smoking area located just outside of the Emergency Department.

Smoking is not allowed inside the building.

Personal Security
If you or your family has a concern about your personal safety, please tell the nurse caring for you. The nurse will immediately notify security. For everyones safety, concealed weapons are prohibited on premises.

Newspaper Delivery
A courtesy copy of The Murray Ledger and Times is delivered to each patient's room daily.

Banking Services
Regions Bank, BB&T, and the Murray Bank offer 24 Hour Banking. An Automated Teller Machine is located on the first floor near the cafeteria for your convenience.

Flower and Mail Delivery
In order to receive your mail daily, ask your friends and family to send cards and letters to your attention, Murray-Calloway County Hospital, 803 Poplar Street, Murray, Ky 42071. Outgoing mail may be placed at the nursing station or given to the volunteer who brings your mail. Mail arriving after you go home will be forwarded to your home address.

Bedside Controls
Your caregiver will orient you to your hospital room and answer any questions on the operation of the equipment in your room, such as the television, telephone, bed controls, etc.

Telephone Service

  • Local calls: Dial 9, then the local number.
  • Long distance calls: A call must be collect, billed to a third number or charged to a telephone or credit card. Charges may not be billed to your room. To place a long distance call, dial 0 for the hospital operator.
  • Public telephones: Located in the main lobby, near the emergency room, in the 4th floor waiting room, in the critical care waiting room, in the Medical Arts Building-East, and 1st floor by employee entrance.
  • Family and friends may call your room: Dial 762-1+ your room number.
  • To call hospital extensions from outside the hospital: Dial 762-1 + the extension number. If calling from outside this area, dial 1-270-762-1+ ext.
  • Family and friends may call your room: In the North Tower, dial 762-1+ your room number. In the South Tower, dial 752-+ your room number. To call hospital extensions from outside the hospital, please dial 1 + 270 (area code) and follow the instructions above.

Your Diet
Based on the diet prescribed by your doctor, you will be able to select your meals from a menu. Many factors, such as your condition, your diet and medications, can affect how much you enjoy your food. Every effort will be made to provide you with appetizing, nutritious meals.

Tell your nurse if you would like to talk to a dietitian about your hospital diet, cultural or religious food requirements or about healthy eating habits at home.

Cafe
Visitors are welcome in the cafeteria located on the first floor.

  • Weekend (Sat/Sun) and Holiday Hours: 7:00 a.m. to 2:00 p.m.
  • Open daily: 6:30 a.m. to 10:30 a.m. and 11:00 a.m. to 8:00 p.m.
  • Breakfast: 6:30-10:30 a.m.
  • Lunch: 11:00-2:00 p.m.
  • Dinner: 5:00-8:00 p.m.
  • Cafe Catering is available by calling 762-1112.

Lost and Found
Misplaced items are kept for 30 days after they are found. Notify your nurse as soon as you realize your loss.
If you are at home, call Environmental Services at 762-1125.

Pic-a-Dilly Gift Shoppe
Located adjacent to the North Tower lobby, The Pic-a-Dilly Gift Shoppe carries balloons, flowers, candy, magazines, unique gifts, postage stamps, and personal care items.

Hours are:
Monday through Friday 9 a.m. to 7:00 p.m.
Saturday and Sunday 12 noon to 4:00 p.m.
MasterCard and Visa are accepted. Call the Gift Shoppe at ext. 1275.

The Gift Shoppe is sponsored by the MCCH Auxiliary and operated by hospital volunteers. Proceeds are used to purchase hospital equipment and improve services.

Pastoral Services
Pastoral Care is available for counseling, prayer, communion, bereavement care, crisis intervention, weddings, funerals, and other spiritual and emotional support for you and your family. Call ext. 1274 or ask your nurse to call for you.

The chapel, located just off the main lobby, is open 24 hours a day for prayer and meditation.

Social Work Services
Social Work Services staff are available to discuss your concerns about your care after you go home, help you obtain special equipment and supplies, coordinate transfer to another health care facility or referral to a community agency for the help you need.

Our social workers can also assist with financial, social or emotional needs related to your illness, hospitalization and discharge. Ask your nurse or call extension 1107 or 1108.

Guest Services Coordinator
If you have questions or concerns that cannot be handled by your nurse or compliments you would like to express, please call the guest services coordinator at ext. 1457 or ask your nurse to have the guest services coordinator visit you.

We are committed to providing quality care to all. In order to achieve this goal, we need to know how you feel about our services. Following your visit to the hospital, you will receive a copy of a satisfaction survey. Please take the time to complete the survey. It supplies us with valuable information concerning ways in which we can serve you better.

Hospital HomeCare
Hospital HomeCare is available for your continuing healthcare support after discharge from the hospital. Visiting nurses, physical therapists, speech therapists, occupational therapists, home health aides, and homemakers are available to assist you in the transition to a more independent lifestyle. Ask your physician about Hospital HomeCare, or call ext. 1537.

Shared Care
Shared Care is an adult day program promoting socialization, support services, and healthcare services for the frail and elderly. A structured program of activities fosters personal growth, improves self-image, and the functional level of clients while providing needed support, education, and respite for families and caregivers, Funding is available to assist in providing this service. Call Shared Care at 753-0576.

Shared Care Respite
Shared Care Respite is provided as a temporary care option while caregivers are away. Clients will receive excellent care by qualified staff in a controlled and supervised setting. Activities are available to challenge, stimulate, and motivate clients. Arrangements will be made to meet the needs of those on a special medical diet. Services will be available to clients who meet admission criteria for this program. For more information call 762-1537.

Spring Creek  
Spring Creek Health Care is owned and operated by Murray-Calloway County Hospital. Certified for Medicare/Medicaid, West View is a non-profit provider of skilled and intermediate care. A full-time activities program, registered dietitian, social work services, and rehabilitation are provided. For help in making decisions about long-term care alternatives for yourself or your loved one, contact MCCH Social Work Services at ext. 1108 or 762-1108, Spring Creek Social Services at 752-2914 or call Spring Creek at 752-2900.

Hospice
Hospice is a program designed to meet the needs of the terminally ill and their families. Hospice services address physical, psychological, social, and spiritual needs. They are provided by an interdisciplinary team that includes the patients own physician, a nurse, social worker, chaplain, personal care aide, and trained volunteers. Bereavement counseling is available to the family after the patients death. Call 767-3670 for more information.

Rehabilitation Services
Rehabilitation Services such as physical therapy, occupational therapy, speech-language therapy and lymph edema therapy are available following discharges on an outpatient basis to help with your recovery. Ask your physician or call ext. 1139.

Blood Donor Center
The Murray-Calloway County Hospital's blood donor center is open Monday through Thursday from 8 a.m. to 5:30  p.m. and Fridays 8 a.m. to 3 p.m. To find out more about how you can donate blood, call 762-1119.

Insurance and Payment
Often insurance plans do not provide full coverage for your entire hospital bill. Your hospitalization coverage is a contract between you and your insurance company. While you are fully responsible for settling your account with the hospital, we will cooperate completely in speeding up the processing of your claim.

At the cashier's office before you leave, you may be asked to pay the estimated balance of your bill not reimbursable by insurance. You may pay by cash, check, MasterCard or VISA.

Late Charges
Occasionally there may be delayed charges or credits which will not appear on your bill when you leave. When this happens, we will send you a statement including these delayed charges or credits as soon as possible.

Physicians Fees
Your hospital bill does not include charges from the independent physicians who provided services at the emergency room, your personal physician, your surgeon, consultants such as radiologists or anesthesiologists or other professional services provided to you by physicians. These physicians will bill you directly for any charges.

Financial Questions
After you go home, you may have questions or concerns regarding your bill or arrangements for payment.

Call the appropriate patient representative for assistance:

Customer Service
First Initial of Patients Last Name:
A-J 762-1248
K-Z 762-1249

For Your Safety

  • Unless you have been told it is okay, it is best not to get in or out of bed by yourself. Whenever you get out of bed, always wear non-skid footwear. Your nurse can provide you with non-skid slippers at a nominal fee if you do not have any with you. Never hesitate to use the nurse call system for help. The nurses are here to help you.
  • The safety rails on your bed help you turn as well as protect you from falling. Your side rail may be raised to assist you to turn and provide access to the bed, TV controls, and nurse call system.
  • Unless your physician gives a specific order to do so, do not take any medicines you brought with you from home. Send personal medicines home after your nurse obtains a list of them.
  • Know the medicines you take and why you take them.  Medication errors are the most common healthcare mistakes. 
  • All money and items you value should be sent home with your family. Ask the nurse to help you with this. The hospital will not be responsible for money or other valuables kept in your room.
  • Dentures should be placed in denture cups available from the nurse, never in regular drinking cups or paper towels. When not in use, hearing aids and eyeglasses should be placed in their cases. Do not leave these or other important personal items on your tray table or bedside cabinet. The hospital will not be responsible for their breakage or loss.
  • Hospital Staff will frequently use hand sanitizer and wear gloves while caring for you. Sometimes they may also wear masks, gowns, or goggles. It is important for you to wash your hands often, especially after using the bathroom and before you eat. All this is done to prevent the possible spread of infection.
  • Hospital Staff will check your name, date-of-birth, and the barcode on your ID band often to make sure you receive the correct medicine and tests.  Don't hesitate to tell staff if you think they have confused you with another patient.
  • "Speak Up" to ask questions or voice concerns about your medicine, tests, or care.  If you don't understand, ask again.
  • Expect healthcare workers to identify themselves when they meet you and look for their ID badge.
    Don't be afraid to ask about safety. If you're having surgery, for example, ask the doctor to mark the area that is to be operated on so that there's no confusion in the operating room.

Going Home
For your convenience, we have express checkout.

Here are some easy steps to remember:

  1. Your physician writes a discharge order on your chart.
  2. A discharge slip is given to you to present at the cashier's office.
  3. Nursing staff escorts you to your vehicle.
  4. You or the nurse presents the discharge slip at the cashier's office to settle your account. When this is completed, you are ready to go home.
  5. Whenever you can, please check out by 1 p.m. This will enable us to prepare the room for one of the many patients who are admitted each afternoon.

Volunteers
Our volunteers come from a wide variety of backgrounds, but share a common desire to help others. As Murray-Calloway County Hospital volunteers, they make their time count for something special. You too can experience productive, satisfying, enriching placement as a volunteer. To find out more, call the volunteer director at 762-1276.

Physician Directory
For a free directory of the physicians on the Murray-Calloway County Hospital medical staff, call 1-800-342-MCCH.

Tours
If your church, club, school, or civic organization would like tour of the hospital call Planning and Marketing at 762-1381. With advance arrangements, tours of the hospital are available.

 
  MCCH

Murray-Calloway County Hospital
803 Poplar Street
Murray, KY  42071
(270) 762-1100

We Specialize In You