Most of the time you will find that visitors are good
medicine. However, because rest is an important part of
your therapy, we ask that your visitors help in your
recovery by considering the following suggestions:
- Only two visitors per patient at a time.
- Keep visits brief 10 to 15 minutes.
- Speak quietly and avoid unnecessary noise.
- Do not leave children unattended in the
General Visiting Hours
10:30 a.m. to 8:30 p.m.
10:30 a.m. to 8:30 p.m.
except when babies are being fed at:
9-10 a.m.; 1-2 p.m.; and 5-6 p.m.
Only siblings and children over 12 are allowed.
5:30 a.m. - 6:00 a.m.
8:30 a.m. - 9:00 a.m.
11:00 a.m. - 11:30 a.m.
1:30 p.m. - 2:00p.m.
5:00 p.m. - 5:30 p.m.
7:30 p.m. - 8:00 p.m.
The Emergency Department allows one visitor to
remain with an adult patient.
In order to provide a healthy and safe environment, there is
a designated smoking area located just outside of the Emergency Department.
Smoking is not allowed inside the building.
If you or your family has a concern about your personal
safety, please tell the nurse caring for you. The nurse
will immediately notify security. For everyones safety,
concealed weapons are prohibited on premises.
A courtesy copy of The Murray Ledger and Times is
delivered to each patient's room daily.
Regions Bank, BB&T, and the Murray Bank offer 24 Hour
Banking. An Automated Teller Machine is located on the
first floor near the cafeteria for your convenience.
Flower and Mail Delivery
In order to receive your mail daily, ask your friends
and family to send cards and letters to your attention,
Murray-Calloway County Hospital, 803 Poplar Street, Murray,
Ky 42071. Outgoing mail may be placed at the nursing
station or given to the volunteer who brings your mail.
Mail arriving after you go home will be forwarded to
your home address.
Your caregiver will orient you to your hospital room
and answer any questions on the operation of the
equipment in your room, such as the television,
telephone, bed controls, etc.
- Local calls: Dial 9, then the local
- Long distance calls: A call must be
collect, billed to a third number or charged to a
telephone or credit card. Charges may not be billed
to your room. To place a long distance call, dial 0
for the hospital operator.
- Public telephones: Located in the main
lobby, near the emergency room, in the 4th floor
waiting room, in the critical care waiting room, in
the Medical Arts Building-East, and 1st floor by
- Family and friends may call your room:
Dial 762-1+ your room number.
- To call hospital extensions from outside
the hospital: Dial 762-1 + the extension
number. If calling from outside this area, dial
- Family and friends may call your room:
In the North Tower, dial 762-1+ your room number.
In the South Tower, dial 752-+ your room number. To
call hospital extensions from outside the hospital,
please dial 1 + 270 (area code) and follow the
Based on the diet prescribed by your doctor, you will
be able to select your meals from a menu. Many factors,
such as your condition, your diet and medications, can
affect how much you enjoy your food. Every effort will
be made to provide you with appetizing, nutritious
Tell your nurse if you would like to talk to a
dietitian about your hospital diet, cultural or
religious food requirements or about healthy eating
habits at home.
Visitors are welcome in the cafeteria located on the
- Weekend (Sat/Sun) and Holiday Hours: 7:00 a.m. to 2:00 p.m.
- Open daily: 6:30 a.m. to 10:30 a.m. and 11:00
a.m. to 8:00 p.m.
- Breakfast: 6:30-10:30 a.m.
- Lunch: 11:00-2:00 p.m.
- Dinner: 5:00-8:00 p.m.
- Cafe Catering is available by calling 762-1112.
Lost and Found
Misplaced items are kept for 30 days after they are
found. Notify your nurse as soon as you realize your
If you are at home, call Environmental Services at
Pic-a-Dilly Gift Shoppe
Located adjacent to the North Tower lobby, The Pic-a-Dilly
Gift Shoppe carries balloons, flowers, candy,
magazines, unique gifts, postage stamps, and personal
Monday through Friday 9 a.m. to 7:00 p.m.
Saturday and Sunday 12 noon to 4:00 p.m.
MasterCard and Visa are accepted. Call the Gift Shoppe
at ext. 1275.
The Gift Shoppe is sponsored by the MCCH Auxiliary
and operated by hospital volunteers. Proceeds are used
to purchase hospital equipment and improve services.
Pastoral Care is available for counseling, prayer,
communion, bereavement care, crisis intervention,
weddings, funerals, and other spiritual and emotional
support for you and your family. Call ext. 1274 or ask
your nurse to call for you.
The chapel, located just off the main lobby, is open
24 hours a day for prayer and meditation.
Social Work Services
Social Work Services staff are available to discuss
your concerns about your care after you go home, help
you obtain special equipment and supplies, coordinate
transfer to another health care facility or referral to
a community agency for the help you need.
Our social workers can also assist with financial,
social or emotional needs related to your illness,
hospitalization and discharge. Ask your nurse or call
extension 1107 or 1108.
Guest Services Coordinator
If you have questions or concerns that cannot be
handled by your nurse or compliments you would like to
express, please call the guest services coordinator at
ext. 1457 or ask your nurse to have the guest services
coordinator visit you.
We are committed to providing quality care to all.
In order to achieve this goal, we need to know how you
feel about our services. Following your visit to the
hospital, you will receive a copy of a satisfaction
survey. Please take the time to complete the survey. It
supplies us with valuable information concerning ways
in which we can serve you better.
Hospital HomeCare is available for your continuing
healthcare support after discharge from the hospital.
Visiting nurses, physical therapists, speech
therapists, occupational therapists, home health aides,
and homemakers are available to assist you in the
transition to a more independent lifestyle. Ask your
physician about Hospital HomeCare, or call ext. 1537.
Shared Care is an adult day program promoting
socialization, support services, and healthcare
services for the frail and elderly. A structured
program of activities fosters personal growth, improves
self-image, and the functional level of clients while
providing needed support, education, and respite for
families and caregivers, Funding is available to assist
in providing this service. Call Shared Care at
Shared Care Respite
Shared Care Respite is provided as a temporary care
option while caregivers are away. Clients will receive
excellent care by qualified staff in a controlled and
supervised setting. Activities are available to
challenge, stimulate, and motivate clients.
Arrangements will be made to meet the needs of those on
a special medical diet. Services will be available to
clients who meet admission criteria for this program.
For more information call 762-1537.
Spring Creek Health Care is owned and operated by
Murray-Calloway County Hospital. Certified for
Medicare/Medicaid, West View is a non-profit provider
of skilled and intermediate care. A full-time
activities program, registered dietitian, social work
services, and rehabilitation are provided. For help in
making decisions about long-term care alternatives for
yourself or your loved one, contact MCCH Social Work
Services at ext. 1108 or 762-1108, Spring Creek Social
Services at 752-2914 or call Spring Creek at
Hospice is a program designed to meet the needs of the
terminally ill and their families. Hospice services
address physical, psychological, social, and spiritual
needs. They are provided by an interdisciplinary team
that includes the patients own physician, a nurse,
social worker, chaplain, personal care aide, and
trained volunteers. Bereavement counseling is available
to the family after the patients death. Call 767-3670
for more information.
Rehabilitation Services such as physical therapy,
occupational therapy, speech-language therapy and
lymph edema therapy are available following discharges
on an outpatient basis to help with your recovery. Ask
your physician or call ext. 1139.
Blood Donor Center
The Murray-Calloway County Hospital's blood donor
open Monday through Thursday from 8 a.m. to 5:30 p.m.
and Fridays 8 a.m. to 3 p.m. To find out more about how
you can donate blood, call 762-1119.
Insurance and Payment
Often insurance plans do not provide full coverage for
your entire hospital bill. Your hospitalization
coverage is a contract between you and your insurance
company. While you are fully responsible for settling
your account with the hospital, we will cooperate
completely in speeding up the processing of your claim.
At the cashier's office before you leave, you may be
asked to pay the estimated balance of your bill not
reimbursable by insurance. You may pay by cash, check,
MasterCard or VISA.
Occasionally there may be delayed charges or credits
which will not appear on your bill when you leave. When
this happens, we will send you a statement including
these delayed charges or credits as soon as possible.
Your hospital bill does not include charges from the
independent physicians who provided services at the
emergency room, your personal physician, your surgeon,
consultants such as radiologists or anesthesiologists
or other professional services provided to you by
physicians. These physicians will bill you directly for
After you go home, you may have questions or concerns
regarding your bill or arrangements for payment.
Call the appropriate patient representative for
First Initial of Patients Last Name:
For Your Safety
- Unless you have been told it is okay, it is
best not to get in or out of bed by yourself.
Whenever you get out of bed, always wear non-skid
footwear. Your nurse can provide you with non-skid
slippers at a nominal fee if you do not have any
with you. Never hesitate to use the nurse call
system for help. The nurses are here to help you.
- The safety rails on your bed help you turn as
well as protect you from falling. Your side rail
may be raised to assist you to turn and provide
access to the bed, TV controls, and nurse call
- Unless your physician gives a specific order to
do so, do not take any medicines you brought with
you from home. Send personal medicines home after
your nurse obtains a list of them.
- Know the medicines you take and why you take
them. Medication errors are the most common
- All money and items you value should be sent
home with your family. Ask the nurse to help
you with this. The hospital will not be responsible
for money or other valuables kept in your room.
- Dentures should be placed in denture cups
available from the nurse, never in regular drinking
cups or paper towels. When not in use, hearing aids
and eyeglasses should be placed in their cases. Do
not leave these or other important personal items
on your tray table or bedside cabinet. The hospital
will not be responsible for their breakage or loss.
- Hospital Staff will frequently use hand
sanitizer and wear gloves while caring for you.
Sometimes they may also wear masks, gowns, or
goggles. It is important for you to wash your hands
often, especially after using the bathroom and
before you eat. All this is done to prevent the
possible spread of infection.
- Hospital Staff will check your name,
date-of-birth, and the barcode on your ID band
often to make sure you receive the correct medicine
and tests. Don't hesitate to tell staff if
you think they have confused you with another
- "Speak Up" to ask questions or voice concerns
about your medicine, tests, or care. If you
don't understand, ask again.
- Expect healthcare workers to identify
themselves when they meet you and look for their ID
Don't be afraid to ask about safety. If you're
having surgery, for example, ask the doctor to mark
the area that is to be operated on so that there's
no confusion in the operating room.
For your convenience, we have express checkout.
Here are some easy steps to remember:
- Your physician writes a discharge order on your
- A discharge slip is given to you to present at
the cashier's office.
- Nursing staff escorts you to your vehicle.
- You or the nurse presents the discharge slip at
the cashier's office to settle your account. When
this is completed, you are ready to go home.
- Whenever you can, please check out by 1 p.m.
This will enable us to prepare the room for one of
the many patients who are admitted each afternoon.
Our volunteers come from a wide variety of backgrounds,
but share a common desire to help others. As
Murray-Calloway County Hospital volunteers, they make
their time count for something special. You too can
experience productive, satisfying, enriching placement
as a volunteer. To find out more, call the volunteer
director at 762-1276.
For a free directory of the physicians on the
Murray-Calloway County Hospital medical staff, call
If your church, club, school, or civic organization
would like tour of the hospital call Planning and
Marketing at 762-1381. With advance arrangements, tours
of the hospital are available.