Your caregiver will orient you to your hospital room and answer any questions on the operation of the equipment in your room, such as the television, telephone, bed controls, etc.
Local calls: Dial 9, then the local number including the area code of 270.
Long distance calls: A call must be collect, billed to a third number or charged to a telephone or credit card. Charges may not be billed to your room. To place a long distance call, dial 0 for the hospital operator.
Public telephones: Located in the main lobby, near the emergency room, in the 4th floor waiting room, in the critical care waiting room, in the Medical Arts Building-East, and 1st floor by employee entrance.
To call hospital extensions from outside the hospital: In the North Tower, dial 270-762-1 + the extension number. In the South Tower, dial 270-752-1 + the extension number. If calling from outside the area, please use the 270 area code.
Family and friends may call your room: In the North Tower, dial 270-762-1+ your room number. In the South Tower, dial 270-752-1+ your room number.
Based on the diet prescribed by your doctor, you will be able to select your meals from a menu. Many factors, such as your condition, your diet and medications, can affect how much you enjoy your food. Every effort will be made to provide you with appetizing, nutritious meals.
Tell your nurse if you would like to talk to a dietitian about your hospital diet, cultural or religious food requirements or about healthy eating habits at home.
INSURANCE AND PAYMENT
Often insurance plans do not provide full coverage for your entire hospital bill. Your hospitalization coverage is a contract between you and your insurance company. While you are fully responsible for settling your account with the hospital, we will cooperate completely in speeding up the processing of your claim.
At the cashier’s office before you leave, you may be asked to pay the estimated balance of your bill not reimbursable by insurance. You may pay by cash, check, MasterCard or VISA.
Occasionally there may be delayed charges or credits which will not appear on your bill when you leave. When this happens, we will send you a statement including these delayed charges or credits as soon as possible.
Your hospital bill does not include charges from the independent physicians who provided services at the emergency room, your personal physician, your surgeon, consultants such as radiologists or anesthesiologists or other professional services provided to you by physicians. These physicians will bill you directly for any charges.
After you go home, you may have questions or concerns regarding your bill or arrangements for payment. Please call us at 270.697.6161 for assistance.
FOR YOUR SAFETY
Unless you have been told it is okay, it is best not to get in or out of bed by yourself. Whenever you get out of bed, always wear non-skid footwear. Your nurse can provide you with non-skid slippers at a nominal fee if you do not have any with you. Never hesitate to use the nurse call system for help. The nurses are here to help you.
The safety rails on your bed help you turn as well as protect you from falling. Your side rail may be raised to assist you to turn and provide access to the bed, TV controls, and nurse call system.
Unless your physician gives a specific order to do so, do not take any medicines you brought with you from home. Send personal medicines home after your nurse obtains a list of them.
Know the medicines you take and why you take them. Medication errors are the most common healthcare mistakes.
All money and items you value should be sent home with your family. Ask the nurse to help you with this. The hospital will not be responsible for money or other valuables kept in your room.
Dentures should be placed in denture cups available from the nurse, never in regular drinking cups or paper towels. When not in use, hearing aids and eyeglasses should be placed in their cases. Do not leave these or other important personal items on your tray table or bedside cabinet. The hospital will not be responsible for their breakage or loss.
Hospital Staff will frequently use hand sanitizer and wear gloves while caring for you. Sometimes they may also wear masks, gowns, or goggles. It is important for you to wash your hands often, especially after using the bathroom and before you eat. All this is done to prevent the possible spread of infection.
Hospital Staff will check your name, date-of-birth, and the barcode on your ID band often to make sure you receive the correct medicine and tests. Don’t hesitate to tell staff if you think they have confused you with another patient.
“Speak Up” to ask questions or voice concerns about your medicine, tests, or care. If you don’t understand, ask again.
Expect healthcare workers to identify themselves when they meet you and look for their ID badge.
Don’t be afraid to ask about safety. If you’re having surgery, for example, ask the doctor to mark the area that is to be operated on so that there’s no confusion in the operating room.
For your convenience, we have express checkout. Here are some easy steps to remember:
1. Your physician writes a discharge order on your chart.
2. A discharge slip is given to you to present at the cashier’s office.
3. Nursing staff escorts you to your vehicle.
4. You or the nurse presents the discharge slip at the cashier’s office to settle your account. When this is completed, you are ready to go home.
Whenever you can, please check out by 1:00 p.m. This will enable us to prepare the room for one of the many patients who are admitted each afternoon.