TERMS OF MEMBERSHIP
It is important to us that you fully understand the terms and conditions of your membership. If you have any questions please contact us at 270.762.1348.
All members receive a key tag with a membership number. All members and their guests are required to check in at the reception desk prior to each use of the facility.
CHILDREN AND YOUTH MEMBERSHIPS
We want the Center to be a fun place for all family members. To ensure everyone’s safety, members age 16 and under may use the pool, locker rooms and multi-purpose gym with adult supervision only. Children under the age of 14 are not permitted on the Fitness Floor at any time. Children ages 14 and older are allowed to workout in the facility following orientation. The Center will be offering programs for children all ages – contact the Reception Desk for schedules of activities. Children must be on the family membership in order to participate in activities or utilize the facility. Adult supervision includes: family activities; scheduled youth programs and when a lifeguard is present.
We ask that you not bring your children to adult classes or onto the Fitness Floor.
Please do not take children of the opposite sex into the locker rooms. Family restrooms are located between the pool deck and locker rooms for those occasions when you need to assist a family member of the opposite sex. Children under the age of 12 are not permitted in the locker room without adult supervision. Children 14 and over may check out locker keys for use while working out.
Family restrooms are located between the pool deck and locker rooms for those occasions when you need to assist a family member of the opposite sex. Please do not take children of the opposite sex into the locker rooms, regardless of the child’s age.
Members may freeze the monthly membership dues for reasons such as: illness, vacation or extreme work conditions. The Center must receive written notice in advance of the freeze whenever possible. Membership freezes will be for a minimum of one (1) and maximum of three (3) months. Memberships may not be held for half months or weeks. Members may place their membership on hold up to two (2) times each year. Members will be responsible for any fees assigned by their financial institution related to Electronic Fund Transfers. There will be a $7.00 per person freeze fee per month.
All memberships have the privilege to use the Center for Health & Wellness facilities upon payment of dues and completion of the membership application and orientation to the facility. Membership dues may be paid by electronic transaction, credit card, check or cash.
Members joining between the 6th-20th of the month will be billed for the first month’s membership on the 20th of the month in which they joined. Members joining between the 20th and the 5th of the next month will be billed on the 5th. The Center for Health & Wellness shall determine the amount and terms of payment of dues payable by members on a monthly basis. The obligation to pay dues is not dependent upon availability of the facility. The member should understand that the amount and extent to which he/she participates in programs is his/her own responsibility. Failure to utilize the facility does not excuse the member from the obligation to pay the monthly dues nor constitute grounds for a refund.
Members choosing to pay for 12 months in advance will receive a 10% off the standard monthly membership fee. Prepaid dues are non-refundable, except in the case where the member is unable to participate due to changing health status or relocation out of the geographic region.
A service fee of $25 per item will be assessed for a returned check, credit card draft or electronic fund transfer as a result of insufficient funds, closed account or similar circumstances.
Members failing to make payment within 30 days of payment due date will be assessed a 5% late fee.
You may cancel your membership any time within the first 10 days of joining in order to receive a full refund. No refund will be provided after the assessment and/or orientation appointments. If you need to cancel your membership after the first 10 days have passed you may do so with a written 30-day notice to the Center or completion of the cancellation form. Membership cards must be returned to the Center at the time of cancellation to avoid a $5.00 card fee. Please note that some memberships require a 6 or 12 month contract. Cancellation before the end of the contract period will require full payment of the contract.
APPOINTMENT “NO SHOW” / LATE CANCELLATION POLICY
Giving our undivided attention to each and every customer is important to us, as we’re sure it is to you. We block out the time for your visit accordingly. In fairness to all of our customers and as a courtesy to our staff, please call us at your earliest convenience upon becoming aware of potential conflicts with your scheduled appointment time.
There is a $25 no-show/late-cancellation fee for any missed appointment at the Center for Health and Wellness. All appointments must be cancelled at least 4 hours prior to the appointment time to avoid charges for a no-show or late-cancellation. After-hour messages regarding cancellations may be left at 270.762.1348.