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Grievance Policy

Simple complaints can normally be resolved quickly, more complex issues take more time to thoroughly investigate, and are generally completed within 7 days. If our response is going to take longer than normal we will keep you informed about when you can expect resolution, generally no longer than 30 days from receipt of the complaint.

We value your feedback, to file a complaint/grievance or offer a compliment please feel free to speak to any supervisor, director, or the guest relations coordinator within the organization.

You can also mail a written complain to:
Murray-Calloway County Hospital
ATTN: Guest Relations
803 Poplar Street, Murray KY 42071

You have the right to communicate concerns to the appropriate state regulatory agency, regardless of whether you have first used the hospital’s grievance.


MCCH Guest Relations Coordinator

(270) 762-1457 or extension 1457 from within the hospital

Our Guest Relations Coordinator is available Monday thru Friday, 7:00 am to 3:30 pm CST. If you need immediate assistance outside these hours, please contact the hospital operator by dialing “0” or (270) 762-1100, and ask to speak with a Nursing Supervisor.

Office of Inspector General Central Office

Division of Healthcare
275 E. Main Street SE-A
Frankfort, KY 40621
(502) 564-7963

Kentucky Board of Medical Licensure

310 Whittington Pkwy Ste 1B
Louisville,KY 40222
(502) 429-7150

Western Enforcement Branch

Western State Hospital
2400 Russellville Road
Hopkinsville,KY 42240
(270) 889-6052

MCCH Hospice

(270) 767-3670

Spring Creek Health Care

Phones answered Monday – Friday from 8:00 am – 4:30 pm CST
(270) 752-2900

LTC Ombudsman

(800) 372-2991