The hospital Business Office is located on Poplar Street at the North Tower entrance just behind the lobby. Our office hours are 8:00 am to 4:30 pm Monday through Friday.
Payments can be made at the Cashier’s Office, which is located adjacent to the Business Office and is open from 8:00 am to 4:00 pm, Monday through Friday.
If you have questions regarding your account, please feel free to contact Customer Service by phone at 270.697.6161
Please be prepared to make your co-payment as shown on your insurance identification card.
BUSINESS OFFICE FAQ
Q. What do I need to do if I think there is an error on my bill?
A. If you think there has been an error on your bill please contact Customer Service 270.697.6161. We will review the medical records and compare with the charges for complete accuracy. As accurate as we try to be occasionally human error intercedes. When this happens we want to be as quick and accurate as possible in correcting any error on our part.
Q. What happens if I cannot pay my bill?
A. We have programs to assist patients that cannot pay and have no insurance. We can assist in seeking State and Federal funding. We have a financial assistance program which helps our patients when there is no other means of payment. There is some paper work involved, but we have staff available to assist you.
Q. Do you have payment programs?
A. Yes, we have 3 established payment programs. Customer Service will assist you with understanding each program and set you up with one that best meets your financial situation and our requirements.
Our most recent program is the WE CARE™ Patient Payment program with Medfinancial. This innovative program allows our customers to finance unexpected healthcare costs.
With the WE CARE™ Patient Payment Program from Medfinancial, you have the choice to break your payments into affordable monthly installments spread over 12, 24, 36, 48, or 60 months. The 12 month option even offers ZERO PERCENT interest!
The WE CARE™ one-page application from Medfinancial is easy to complete, and no credit check is necessary. You can apply at the hospital or apply online.
The WE CARE™ Patient Payment Program from Medfinancial Services provides an alternative to patients in financing out-of-pocket medical expenses that are not covered by insurance.
Q. If I am not satisfied with the Business Office what can I do?
A. We are very concerned about patient satisfaction. We want to make our customers comfortable with the business side of patient care so we will do all we can to resolve the complaint. You may also contact the Assistant Department Director at 270.762.1287.
Q. Will I be asked to pay anything at time of registration?
A. Yes, you will be asked to pay your deductible or co-pay or a down payment. For Inpatient and some outpatient services we hope to inform you prior to the visit what that amount will be. For Emergency and other outpatient services we will request the amount listed on your insurance card.